This is a wonderful village pharmacy. The staff are very helpful and personable. I cant rate the staff and pharmacy Highly enough.
Until recently I was very satisfied with the service from the pharmacy. I have my medication delivered due to how much difficulty I have getting to the pharmacy. This has always been very good with my medication (required to keep me alive) being delivered within a couple of days. I have recently been very poorly and my sister called in for me last week to order my repeat prescription. She was told they'd be with me in 2 days. A week later they'd still not arrived so I called myself and after being told I'd have to wait while the person who picked up the call finished what they were doing I was questioned rather rudely about my requirement to have my medication delivered 'Can't someone come and pick it up?' No... that's why I ask for it to be delivered. I was then berated about the last time they'd tried to deliver for not being in to answer the door (I live alone and was in hospital at the time).So, 10 days after requesting my medication it still hasn't arrived. It's now Saturday and I am going away very early Monday morning so if I want to be able to take my (again, life preserving) medication, I will be required to pay for a taxi (I live on disability benefits on a very tight budget) to do so.I am lucky in that I do have options available to me, I can pick up a phone or order a taxi if there's no other option. I feel sorry for older people who are perhaps left with this kind of service with no ability to do anything about it.
Poor service, frequently mess up my prescriptions and if you dare complain about the risible service or raise your voice, you get threatened with being barred the Whitewater Dr surgeries in Hook and Hartley Wintney by one of the GPS. Rather than improve their and that of the GP owned pharmacy service they try and bully you instead.
What i really like is the long opening hours
Wonderful staff, very helpful. Great opening times too
Whitewater Pharmacy is a UK Pharmacy based in Hook, South East England. Whitewater Pharmacy is located at Reading Rd, Hook RG27 9ED, UK.
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